Review and publication rules
Last updated 29 October 2026
These rules decide which reviews we publish, how companies can respond, and how we handle requests to correct or remove content.
What a review must be
- About a real transaction or dealing with the company (a purchase, allocation, rental, construction or agency service) in the last five years.
- Your own experience, in your own words.
- Honest and factual. Opinions are fine when they are clearly opinions based on what happened.
- Backed by evidence you can show us privately if asked.
What we don’t publish
- Accusations of crimes stated as fact (for example “they are fraudsters”). Describe what happened instead; if you believe a crime was committed, raise a concern privately and report it to the police or the EFCC.
- Personal details: home addresses, phone numbers, ID numbers, bank details, or information about family members or staff by name.
- Threats, hate speech, abuse or language that is offensive for its own sake.
- Content written by, paid for or offered an incentive by the company, its competitors or anyone else.
- Reviews about a matter that is pending before a Nigerian court, where publishing could prejudice the proceedings. We may publish them once the case ends, with the outcome noted. Filing a case does not by itself stop publication of reviews about other matters.
- Copies of other people’s documents, photos of people, or anything you don’t have the right to share.
How we check a review
- We read it against these rules.
- We ask for evidence of a transaction with the company, if the reviewer has not already offered it.
- We publish it with the reviewer’s first name only, if the reviewer agreed to publication.
We may edit to remove personal data or rule-breaking parts, and we tell the reviewer when we do. We do not change the meaning or the star rating.
The company’s right of reply
Every company can claim its profile for free and reply publicly to any review. Replies follow the same rules as reviews. A company cannot edit or delete a review, see the reviewer’s contact details, or pay to change anything.
Disputes
A company that believes a review is false can dispute it from its dashboard. The review is labelled “Disputed by the company” while we check. We ask the reviewer for evidence and give them 14 days to respond, and we may ask the company for its records. Then we either keep the review (and may remove the label), edit it, or remove it, and tell both sides why. Either side can ask for that decision to be reviewed once by a different member of our team.
Resolved complaints
If a complaint is settled, the company can tell us from its dashboard. We confirm with the reviewer before labelling the review “Resolved”, with a short note of what was agreed. Reviewers can also update or withdraw their own review at any time by emailing us.
Requests to remove content
Anyone may ask us to correct or remove content they believe is unlawful, inaccurate or breaks these rules. Email hello@proptivaafrica.com with the page link, the exact words, and why. We acknowledge requests within 2 working days and aim to decide within 14 days. Where a request concerns possibly unlawful content, we may take the content down while we look into it. We keep a record of every request and decision.
Court orders and authorities
We comply with valid orders of Nigerian courts and lawful requests from competent authorities. We record “Official finding” labels only from documented decisions, with the authority and reference shown.
Changes
We may update these rules. The date at the top shows the current version; reviews are judged by the rules in force when they are published.